Support

We are passionate about delivering excellent support around the clock to ensure we deliver the customer experience expected of us. This page is updated directly by our support team who you can contact directly by emailing support@fluidata.co.uk or calling 0845 868 7848.

Publish: 28th, August, 2014 By: patrickwood

We have recently witnessed a large scale outage affecting a number of BTW DSL services. Engineers are investigating the fault and an update will be available shortly

Publish: 27th, August, 2014 By: patrickwood

At approximately 9:50am we experienced a large scale outage affecting Virgin leased line services. At present we believe this to be localised to the London area and engineers are investigating.

 

More information will be available very shortly.

Publish: 19th, August, 2014 By: danfisher

DSL sessions on the TTB network are suffering from slow speeds and timeouts with web pages. TTB engineers are aware of an issue and are investigating.

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Publish: 6th, August, 2014 By: patrickwood

We are currently receiving multiple reports of packet loss, latency and intermittency issues from customers with BT Wholesale circuits. There is no confirmed start time for these issues, however most reports state this has been occurring since early this morning.

 

We are in discussions with BT regarding these problems and hope to have an update in the next 30 minutes.

Publish: 23rd, July, 2014 By: patrickwood

At approximately 12:53pm today, we discovered the API error message “An internal error has occurred” being returned for all new TalkTalk orders being placed. We also believe this to be negatively influencing some information regarding committed orders.

This appears to be a supplier issue and has been raised to TalkTalk for further investigation, however we currently have no estimated resolution time. Further updates will be made available shortly