Support

We are passionate about delivering excellent support around the clock to ensure we deliver the customer experience expected of us. This page is updated directly by our support team who you can contact directly by emailing support@fluidata.co.uk or calling 0845 868 7848.

Publish: 21st, November, 2014 By: patrickwood

In the last few minutes we have witnessed a significant drop in sessions provided by TalkTalk Business. Our engineers are currently in discussions with high level management contacts within TalkTalk in order to identify the cause of the issue. More updates will be made available in the next 30 minutes

Publish: 24th, September, 2014 By: patrickwood

We have witnessed a core network issue this morning that has caused packet loss on selected PWAN and colocation services. Engineers are investigating the fault and an update will be available shortly

Publish: 28th, August, 2014 By: patrickwood

We have recently witnessed a large scale outage affecting a number of BTW DSL services. Engineers are investigating the fault and an update will be available shortly

Publish: 27th, August, 2014 By: patrickwood

At approximately 9:50am we experienced a large scale outage affecting Virgin leased line services. At present we believe this to be localised to the London area and engineers are investigating.

 

More information will be available very shortly.

Publish: 19th, August, 2014 By: danfisher

DSL sessions on the TTB network are suffering from slow speeds and timeouts with web pages. TTB engineers are aware of an issue and are investigating.

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