Support

We are passionate about delivering excellent support around the clock to ensure we deliver the customer experience expected of us. This page is updated directly by our support team who you can contact directly by emailing support@fluidata.co.uk or calling 0845 868 7848.

Publish: 15th, January, 2015 By: patrickwood

We have recently experienced a significant loss of TalkTalk sessions across the network. Engineers are currently investigating and an update will be available shortly. We apologise for any inconvenience caused

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Publish: 14th, January, 2015 By: patrickwood

We are currently experiencing a system issue that is causing all incoming calls to fail. We are in the process of diagnosing the problem with our VoIP provider, but in the mean time please contact us via email and we will endeavour to provide a prompt response

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Publish: 10th, January, 2015 By: danfisher

At approximately 19:20 this evening there was a hardware failure on the talk talk dsl network. This affected dsl tails being delivered to us, the majority of which are now back online. However there are some sessions that are still down due to this failure. Talk Talk engineers are currently working to replace the failed card, but we dont have an eta for this yet. We will provide an update as soon as we get some more information.

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Publish: 3rd, December, 2014 By: patrickwood

We have a small number of dsl based services seeing a reduced MTU of 1462 bytes. This is only affecting a small number of our sessions and appears to be localised to the London region. We have reported this to BT Wholesale for further investigation. We will provide an update as soon as we have more information.

 

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Publish: 1st, December, 2014 By: patrickwood

In order to ensure stability across the network during the holiday period, Fluidata will be initiating a Network Freeze that will start at 18:00 on 16/12/2014 and run until 10:00 on 05/01/2015. As a result there will be no new services or solutions configured on our core network, however we will be supporting faults as normal during this time.

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