We are passionate about delivering excellent support around the clock to ensure we deliver the customer experience expected of us. This page is updated directly by our support team who you can contact directly by emailing email@example.com or calling 0845 868 7848.
Publish: 22nd, October, 2013 | By: patrickwood
We are receiving multiple reports of connections experiencing 10-15% packet loss since approximately 7.40am this morning. We also witnessed a couple of hundred O2 sessions drop at 9:09am from a core device before immediately re-establishing on resilient nodes.
Both issues have been raised with O2 at the time they occurred and we are currently awaiting updates. More information to follow within the next 30 minutes
Posted in|0 Comments
Publish: 21st, October, 2013 | By: patrickwood
We have just seen a large quantity of sessions drop on multiple core devices, that at present look to be TalkTalk related. We are investigating the issue as a priority and will have more information available very shortly
Posted in|2 Comments »