Support

We are passionate about delivering excellent support around the clock to ensure we deliver the customer experience expected of us. This page is updated directly by our support team who you can contact directly by emailing support@fluidata.co.uk or calling 0845 868 7848.

Publish: 23rd, July, 2014 By: patrickwood

At approximately 12:53pm today, we discovered the API error message “An internal error has occurred” being returned for all new TalkTalk orders being placed. We also believe this to be negatively influencing some information regarding committed orders.

This appears to be a supplier issue and has been raised to TalkTalk for further investigation, however we currently have no estimated resolution time. Further updates will be made available shortly

Publish: 15th, July, 2014 By: patrickwood

At 1:04pm we suffered a small scale outage that affected a number of our Virgin leased line connections. We understand this to have been caused by an unplanned configuration change carried out by Virgin engineers which, as of 1:43pm, is believed to have been resolved.

 

We apologise for any inconvenience caused. If you are still experiencing issues please contact our Support team on 020 7099 8999 or support@fluidata.co.uk

 

 

Publish: 25th, April, 2014 By: chrisrogers

At 19:57 (BST) one of our wholesale DSL routers failed. All DSL sessions re-routed via alternative datacentres within 5 minutes. This will have largely affected our TalkTalk DSL connections.

We are currently investigating the hardware failure.

Publish: 24th, April, 2014 By: patrickwood

We have recently experienced a large scale session drop affecting TalkTalk DSL connections. Engineers are investigating the problem and a further update will be available very shortly.

Publish: 1st, April, 2014 By: patrickwood

We have recently experienced a significant outage affecting customers with TalkTalk connections. Our engineers are working with TalkTalk to identify and resolve the issue as soon as possible.

 

Further updates will be available very shortly