Support
BT Network Outage
Posted:Monday, September 17th, 2012 @ 12:18 pm|By:patrickwood
Categories:BT, BURST, DSL, PULSE, VOX.
At various times after 11am this morning we have seen numbers of sessions being dropped from BT’s BRAS’s that are failing to reinitialise. This is affecting the majority of BT provided DSL circuits, such as Pulse FTTC and Vox 0.8/1.3. At present we do not believe this to be geographically connected.
Network engineers are aware of the issue and are addressing it as a priority. We expect to have a further update at 3pm today, at which time any recent information will be posted here
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Date:September 17th, 2012
An engineer is currently on site working to repair a core network issue.
No ETR has been issued at this stage
Date:September 17th, 2012
Additional engineering resources required due to complexity of the break, ETA for these engineers reported to be 5.15pm.
Date:September 17th, 2012
Service has now been restored. If you are still experiencing issues, please try power-cycling your router and then contacting our Support desk on 02070998999 or support@fluidata.co.uk if issues persist