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Core Device Failure
Posted:Monday, December 17th, 2012 @ 12:09 pm|By:patrickwood
Categories:ADVANCE, BURST, Cisco, CORE, DSL, PureFluid, PWAN, VOX.
At 11:36am this morning a core device crashed at the THE datacentre, dropping all DSL sessions terminating on that equipment. All sessions successfully failed over to resilient devices at other datacentres, however as a result of this process customers would have experienced a couple of minutes downtime.
Crash logs for the device have been retrieved and sent to Cisco for further analysis
One Response to “Core Device Failure”
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Date:December 17th, 2012
We have just seen a recurrence of this issue causing a short outage for some DSL sessions while they fail over to other devices.
We are currently still liaising with Cisco to identify a permanent fix, any further information will be displayed here.
If your service has not yet recovered, please power cycle your router and contact our support desk on 02070998999