We want you to choose Fluidata not only for the friendliness and competence of our staff, but also the quality and dependability of the services we offer. However, there is one important factor that sets us apart from our competitors; our technical support.

Fluidata’s technical support is second to none. Our knowledgeable staff are on hand to help resolve your technical problems 24 hours a day 7 days a week. You can be confident that the moment you report a fault a support engineer will investigate it straight away, and will have the experience, resources, and skills to resolve the issue as quickly as is practicable.

One reason why customers are attracted to us is that our support engineers are all 2nd level support qualified as a minimum. We expect our team to learn from previous issues and to better understand your business and internal network. This helps us to maintain connectivity uptime and prevent future problems. We like to feel we are an extension of your IT team.

As a precursor to our support, all products have to meet strict infrastructure and backbone requirements which include a 99.9% uptime guarantee. These SLAs ensure that every client receives the best possible service, response times and fix in the unlikely event that something should go wrong. We also operate target fix assurances on service failures no matter what the problem and we have procedures in place to ensure that the support network is able to meet our SLAs, day and night, 365 days a year.

Solutions to the most common technical problems can be found in our FAQ section in the customer portal. You can also raise and track faults from there, as well as review your connectivity statistics and manage DNS services.

If you have a need to report a fault you can contact us either by phone, email or through the customer portal.