Support
Posted:Wednesday, September 5th, 2012 @ 8:20 am|By:patrickwood
Categories:ADVANCE, Annex-M, Bonding, Broadband, BURST, DSL, O2 Telefonica, PureFluid, PWAN, VOX.
At 17:29 yesterday evening, we saw a major network failure in the Ealing area of London affecting all O2 DSL services connected to the following exchanges:
Molesey (LSMOL), Malden (LSMAL), Teddington (LSTED), Cobham (LSCOB), Richmond Kew (LSRIC), Putney (LSPUT), Thames Ditton (LSTHDT), Merton Park (LSMEPK), Mortlake (LSMOR), Walton On Thames (LSWLTN), Wimbledon (LSWIM) and Twickenham (LWTWI)
The cause of the outage is reported to be a collapsed fibre duct, damaging 244 fibres which are in the process of being repaired. The estimated restoration time is said to be this afternoon, however we will endeavour to update this page with any further information we receive or every 2 hours, whichever comes first.
We apologise for any inconvenience caused
Date:September 5th, 2012
Engineers are still on site carrying out repairs, so far connectivity has been restored at the following exchanges:
Wimbledon (LSWIM), Putney (LSPUT), Wandsworth (LSWAN), Mortlake (LSMOR) and Merton Park (LSMEPK).
If you are connected to these exchanges please be advised that due to the vicinity of the outstanding repairs, this should still be treated as an AT RISK period until the outage has been completely resolved.
Date:September 5th, 2012
Repairs are still ongoing, we are expecting a substantial update at 3pm
Date:September 5th, 2012
Exchanges that are now back online are as follows:
Wimbledon (LSWIM), Putney (LSPUT), Wandsworth (LSWAN), Mortlake (LSMOR), Merton Park (LSMEPK), Molesey (LSMOL), Teddington (LSTED), Richmond Kew (LSRIC) and Twickenham (LWTWI)
If you are connected to these exchanges please be advised that due to the vicinity of the outstanding repairs, this should still be treated as an AT RISK period until the outage has been completely resolved.
Exchanges still being repaired are as follows:
Cobham (LSCOB), Walton On Thames (LSWLTN), Malden (LSMAL) and Thames Ditton (LSTHDT)
Date:September 5th, 2012
As of 17:05 all fibre repairs have been completed. This issue is now classed as resolved.
If you are still experiencing issues please contact our Support desk on 02070998999 or ‘support@fluidata.co.uk’ to raise a ticket